Terms and Conditions

Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your consent to these terms of service. If you do not agree to these Terms of Service, please do not use the website.

Your access to and use of this website, as well as all related websites operated by Sera Johnston Coaching & Development (which includes www.serajohnston.com, among others) (collectively the “Site”) is subject to the following terms of Service (“Terms of Service”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Service and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:

1. Definitions

“The Client” is the person (or persons) who receives the Services (where more than one they are joint and severally liable)

“The Services” are training courses or days offered

“The Trainer” shall be Sera Johnston trading as Sera Johnston Coaching & Development


2. Price and payment

2.1 The Price for the Services is set out on Service Agreement. There is no VAT.

2.2 The Price shall be the Fees of the Trainer and payment of 100% of the Price is due in full before training is delivered.

2.3 Where split payment options are available, each instalment must be paid on time, and failure to pay any instalment on time may result in the Trainer cancelling or amending the Services, in their sole discretion.


3. Cancellation of agreement

3.1. The Services can be cancelled by either party in writing or by email to the Trainer subject to the matters set out in this clause.

3.2 If the Trainer cancels the Services, the Price will be repaid to the Client within 14 days of cancellation, and no further refunds, sum or compensation will payable to the Client by the Trainer arising from such cancellation.

3.3 In the unlikely event of the Trainer rescheduling the Services, alternative dates will be offered. No further refunds, sum or compensation will payable to the Client by the Trainer arising from such rescheduling.

3.4 If the Client seeks to cancel the Services then the Price paid shall be forfeited and non-refundable in its entirety. Any Fees not paid at the time of cancellation by the Client shall be due in full immediately. This includes any installments yet to be paid at the time of cancellation. No further sums will be due from the Client to the Trainer arising from such cancellation.


4. General Conditions:

4.1 The Trainer shall use reasonable endeavors to meet any performance dates, but such dates shall be estimates only and time is not the essence of the contract.

4.2 The Fees will be paid prior to the first training date and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within time the Services may be suspended and payment in advance may be required before the Services are re - commenced.

4.3 If payment is not made in accordance with the above clauses, the Trainer reserves the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.

4.4 Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the Services or making proper use of the Services. Each party recognises and accepts its obligations with regard to the control and the processing of personal data under the current data protection legislation and regulations.

4.5 The Client grants to the Trainer consent to use any work including photographs and videos created as part of the Services to show off its services and designs, together with the right to display images as part of its portfolio and to write about the Services on websites, and in its marketing materials. If you do not wish to grant this consent, you must confirm prior to entering this agreement, and in that event the Trainer reserves the right to withdraw the offer of the Services.


(a)The Trainer will use reasonable care and skill in performing the Services. Where any valid claim in respect of the services is made the Client may be entitled ONLY to a refund of the Fees or part of the Fees.

(b)The Trainer’s liability in respect of any loss of good will, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL.

(c) Nothing in these Terms will exclude or limit liability for death or serious injury caused by the Trainer’s negligence.

4.7 The Services may be terminated if payment of the Fees is not made in accordance with these terms; or if the Client commits a material breach of any of these terms and fails to remedy the breach within 14 days of being notified in writing; or the Client makes any statements or behaves in any way or requests the Trainer to undertake any actions that are discriminatory, illegal or immoral; or if the Client enters into any form of insolvency arrangement, or suspends its business. Upon termination the Client shall immediately pay any Fees for work done to that point, to the Trainer.

4.8 The Trainer shall not be liable for any additional losses or breach of contract due to force majeure, ie circumstances beyond the reasonable control of the Trainer, and in such circumstances any Fees paid shall be non-refundable.

4.9 Nothing in these terms are intended to create a partnership or joint venture between the Trainer and the Client, and no party has the right to act as agent for the other or to bind the other party in any way.

4.10 Variations to the Services by the Client may only be agreed in writing. Variations to the Services by the Trainer may be essential if services or suppliers need to be substituted. In such event, the same level of services or goods or suppliers will be provided but limited changes are inevitable. The Trainer will endeavor to maintain quality and value as far as reasonably possible.

4.11 Following the conclusion of the Services the Trainer may wish to contact you to request testimonials, recommendations or feedback on the services. By agreeing these terms, you are consenting to that contact by the Trainer after the conclusion of the Services.

4.12 The Trainer asserts their intellectual property rights, including copyright, over the written materials produced by the Trainer as part of the services.  The written materials shall not be reproduced, copied, shared or used elsewhere without the written permission of the Trainer.  All rights are entirely reserved by the Trainer.

4.13 These terms and any dispute arising from them shall be governed by the laws of England and Wales.